Privacy policy
Last updated: 2 November 2026
Databreu Moolah Services (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website and at our branch, and how we use and protect it, in line with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe.
Information we collect
- School fees payments: school or university name, student name, class or year of study, the institution’s ZB Bank account number, payer name, payer ID number, WhatsApp or mobile number, EcoCash transaction ID and amount paid.
- Contact messages: your name, phone number, email and message.
- Technical data: IP address and basic log data, used for security and to prevent fraud.
How we use it
- To verify your payment and transfer fees to the institution you name
- To contact you about the status of your transaction
- To meet our anti-money-laundering, record-keeping and regulatory obligations
- To respond to your enquiries and resolve complaints
Sharing
We share only what is necessary with the school or university you are paying (for example, the student’s name and amount), our banking and mobile money partners, and regulators or law enforcement where the law requires it. We do not sell your personal information.
Security and retention
Only authorised staff can access submissions, through a password-protected back office. We keep transaction records for as long as the law requires, and then delete or anonymise them.
Your rights
You may ask to see or correct the personal information we hold about you, or raise a concern, by contacting us at info@moolahserv.co.zw or +263 788 222 190.
